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14th Annual Conference

14th Annual ConferenceEvent Title: 14th Annual Conference

Organizer: EAITSM Inc.

Location: Online Virtual Conference

Time: Monday, October 3rd, 2022 [rescheduled for Dec. 26th]

Attendees: Regional and global IT community members

Registration Types:

Registration is open according to the following categories:


Fees *
·        Free for everybody
(including marketing materials and speaker session)
Egyptian Companies: 1,500 L.E.
Non-Egyptian Companies: $150
·        20% discount for member companies



* Received fees is not refundable under any circumstances.



Attendees Badge:

Attendees of the event will receive a professional badge of attendance, which can viewed on our website, and shared on your profile on social media. See event badge sample.

Professional Badge

All attendees who are active throughout the conference day will be entered in a drawing to win a

Gift Card of $10 from our Bookstore


Call for Papers:


Call for papers for the 14th Annual Conference is open from now and according to the below schedule:
- Abstract submission deadline: April, 30, 2022
- Notification of Acceptance: May, 15, 2022
- Full paper submission deadline: August, 15, 2022
- Power point presentation submission deadline: September, 15, 2022
Abstracts should be submitted to: events [at] eaitsm [dot] org. Topics are restricted to IT Service Management related subjects.
Please use the following templates in your submissions: paper template - presentation template.

Conference Agenda:


09:00 AM – 09:20 AM

Waiting Attendees

09:20 AM – 09:30 AM




Ms. Rania Al-Maghraby


Founder & General Manager


09:30 AM – 10:00 AM

Exhibitors Showcase - ManageEngine

"Delivering frictionless  IT and business services across the enterprise  with ServiceDesk Plus"

Watch Recording


10:00 AM – 10:45 AM


"Shifting the strategic direction from improvement change to digital transformation"


Eng. Mohammed Al Arabi

BSP®, CSSBB®, MPM®, Prince2®, MSP®, MOP®, P3O®, PMOC®, PMP®, PMI-RMP®, PMI-SP®, PMI-PBA®, PMD PRO, ISO 21500TM,  ITIL® V3, DTC, MCP, MCTS,  MS Project, IT project+,  SFC™, ICC, CQIA, Marketing Diplomas



Read Abstract | Watch Recording


10:45 AM – 11:15 AM

Exhibitors Showcase - Freshworks / DMWorld


Watch Recording


11:15 AM – 12:00 PM


"Embracing Digital Transformation: A Successful Strategy"

Eng. Ayman Essmat,
Senior IT service manager in the NSW government
Egypt / Australia


12:00 PM – 12:30 PM


 Exhibitors Showcase - ClouDesk Inc. 

"Overview on Microsoft Azure"

Watch Recording


12:30 PM – 12:35 PM





Exhibitors package includes the following benefits:

  • Logos will be shown on slides with short backgrounds about the exhibitor services and products. These will be shown in the opening, in breaks, and in the closure slots.
  • Permanent placement of logos under this section of the conference page as well.
  • Showcase session to provide informative talks about the company experience and contribution to the IT Service Management discipline.

To register as an exhibitor, please fill in the form below. Exhibition fees are included in the fees table under the Registration Types section of this page. For any inquiries, please contact us.



ClouDesk Inc.

Your Logo Here

Your Logo Here




Proceedings of this conference papers and presentations are distributed through the following channels:


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