This glossary of terms is a unified reference of IT Service Management related terms from various frameworks in the field. The glossary provides collection of more than 1000 terms in more than 170 pages from frameworks including ITIL, CMMI-SVC, TOGAF, and ISACA standards. The glossary facilitates cross-reference among all of these frameworks, along with the Arabic translations of these terms and their descriptions.

The book is published in July 2015.

References & Testimonials:

• Read our blog post on Google Gemini review of the glossary: https://blog.eaitsm.org/posts/google-gemini-review-on-our-itsm-unified-glossary
• UN ESCWA Glossary: https://www.unescwa.org/sd-glossary?combine=&domain=8707

The following is public view of the complete glossary content with limited access, for the purpose of encouraging feedback from the community. If you have comments, corrections, or any other remarks, please contact us with a list of your comments. We will consolidate all received comments in a future updated release of the glossary.