A master's thesis, released in August 2012, prepared by Mrs. Turath Alshehhi, at the College of Arts and Sciences, American University of Sharjah (AUS) in UAE, has discussed translation trends and issues of ITIL literature from English into Arabic.

This study aims to investigate ITSM arabicized terminology using the book "Introduction to ITIL" and the edited Arabic version, أساسيات إدارة خدمة تقنية المعلومات المستندة على (آيتيل) مكتبة البنية التحتية لتقنية المعلومات (ITIL), as a case study to answer questions around the translation strategies adopted to deal with ITSM terminology, the most frequently used strategies, and how are the problematic aspects of ITSM terms dealt with?

Find more details and download the full thesis at this page.