Time:Thu. Aug. 12, 2021 @ 11:00 AM Egypt Time / 01:00 PM GST
Attendees:IT professionals and executives around the region
The Virtual Agent on ServiceNow is an automated representation of a customer service representative for both internal users and external customer. It is used to design and build automated conversations and scenarios that help your users quickly obtain information, make decisions, and perform common tasks and requests. In this session, you will see how the virtual agent works, how can the conversations be designed using the VA designer, and how can the VA hands-off the conversation to a live agent. The session will also include a live demo.