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Next Generation IT Operating Models and IT4IT Reference Architecture

Event Title: Webinar titled "Next Generation IT Operating Models and IT4ITtm Reference Architecture" (English)

Organizer: EAITSM Inc.

Location: Online Webinar

Time: Sunday, Jul. 17th, 2016, 11:30 AM - 12:30 PM Egypt time (GMT+2)

Attendees: IT Community Members in Egypt and outside


Sukumar DanielSukumar Daniel passion in life is organisational transformation to improve quality of life by improving capabilities. Sukumar is the CEO and Principal Architect of a Boutique ITSM Enterprise Architecture Studio called Action Research Foundation, He is well known for his work in creating Service Oriented ITSM Architectures and then applying organisational change methodologies such as Action Research to establish a community of practice required for changing ‘Ways of Working’ in IT Departments of Large Enterprises. He has considerable experience in Architecting and establishing Service Oriented Architecture frameworks and their underlying Application Layers using Action Research to achieve organisational change, service orientation and focus on customer outcomes. Further details about his work and philosophies is available @ https://in.linkedin.com/in/sukumardaniel


IT departments are facing the Heat; it appears that ‘Do Nothing’ is no longer an option. The world is seeing a wave of innovation which is setting the order of things on its head. The wave of innovation driving the world is visible in all walks of life; the traditional role of IT department as a supplier of technology and acting as a repair shop; is suddenly appearing to be a ‘Keep the Dinosaurs Alive’ operation. Legacy, Silo Based Technology delivery, while having reached us this far, is suddenly woefully inadequate, for IT to thrive in a world where businesses are facing challenges to their established order. There is an urgency to do things differently. Instead of maintaining the ‘Status-Quo’; and celebrating being “Always Green”; IT is becoming a strategic asset, driving innovation and integrated Strategy Road Maps; where technology and business work seamlessly to provide customers with what they want, before someone else takes customers away. Breakthrough technologies are driving innovations never seen before. To manage and effectively leverage these new ways of being, IT needs to transform from being an ‘Automobile Mechanic Shop’ and transform itself, into a ‘Customisation Studio’ that enables business to be thrive in the disruption driven world of the new millennial.

Registration: Registration is open for free to the public. Please use the form below to register to attend this webinar.


  • Synopsis about the webinar: download
  • Webinar Video Recording: (Available for watching below).
  • Webinar presentation (PPS): download


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