Location:Imperial Nile Cruise, Zamalek, Cairo, Egypt. (check the below map). Attendees will enjoy Nile view duirng the event and a Nile trip for 1 hour at the end of the program. Wireless connection coverage is available on the site.
Time:Saturday, Oct. 1st, 2011
Attendees:IT Community members in Egypt and outside
Registration Types:
Registration is open according to the following categories:
Category
Fees
Notes
Individuals
250 L.E.
·10% discount for registered members.
·25% discount for speakers
Exhibitors
(including exhibition space and session)
1,000 L.E.
·Free for sponsors
·20% discount for member companies
·10% discount for partners
Nile Trip (optional)
50 L.E.
Flat fee per person on board
Registration is closed. Only those who registered online and received confirmation of registration are welcome to attend in order to accommodate our preparation plans.
Call for Papers:
Call for papers for the Third Annual Conference is open from now and according to the below schedule:
- Abstract submission deadline: April, 30, 2011
- Notification of Acceptance: May, 15, 2011
- Full paper submission deadline: August, 15, 2011
- Power point presentation submission deadline: September, 15, 2011
Abstracts should be submitted to events@eaitsm.org. Topics are restricted to IT Service Management related subjects.
Conference Agenda:
09:00 AM – 10:00 AM
Registration
10:00 AM – 10:30 AM
"Future Prospects"
Ms. Rania Al-Maghraby, PMP, ITIL, MSc
Founder & Management Board President
10:30 AM – 11:30 AM
"ITIL V3 Implementation in the Corporate Environment,
The Saudi Aramco Experience"
Mr. Adel Hamdan, ITIL Expert
ITIL Implementation Project,
Business Process Optimization Group,
IT/IP&TPD/Demand Management Div.
Saudi Aramco
Kingdom of Saudi Arabia
(Visitor)
11:30 AM – 12:15 PM
"ITSM Toolkit - It is not ITIL Only"
Mr. Ahmed Al-Hadidi, MBA, ITIL, PRINCE2, SSGB
Manager, Unified Service Desk
iTS for Information Systems Management,
Egypt
(Member)
12:15 PM – 01:00 PM
Coffee Break, Prayer Time & Networking
01:00 PM – 01:45 PM
"Research in IT Service Management"
Ms. Sandra Whittleston
Senior Lecturer in IT Service Management
Northampton Business School
The University of Northampton, UK (Telco)
(Visitor / Invited)
01:45 PM – 02:30 PM
"ITO Business Transformation Model
(from Staff Augmentation to Full Fledge Managed Services)"
Mr. Mohamed Wahb Rashed, MBA, PMP, ITIL Expert
Services Transition Manager,
iTS for Information Systems Management,
Egypt
(Non-Member)
02:30 PM – 03:15 PM
"CMMI® - SVC… Insights & Beyond"
Ms. Samar El-Shazly
QA Section Head
TE Data, Egypt
(Non-Member / Invited)
03:15 PM – 04:00 PM
Lunch Break, Prayer Time & Networking
04:00 PM – 04:45 PM
ITIL Game – Trivial Pursuit (Group Game)
04:45 PM – 05:00 PM
Closure & Distribution of Speakers Certificates of Appreciation
» Events
