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For companies in the IT industry around the Middle East North Africa region, which of the following is the most attractive benefit to join company membership with us?
	Free passes to attend regional partner events
	Promotional posts on our social media channels featuring the company offerings
	Hosted webinars to public community showcasing company offerings
	Listing the company logo with link and description on our members page as a community activist company

Joint Session with HERO

Event Title: Joint Session with HERO

Organizer: EAITSM / HERO

Location: Microsoft Egypt Premises, Smart Village, Cairo, Egypt

Time: Sunday, Nov. 15th, 2009, 10:00 AM - 04:00 PM

Attendees: HERO Members, and EAITSM Members

Registration: Please send email to events@eaitsm.org, seats are limited. Accepted registrants will receive confirmation to attend.

Agenda:

10:00 – 10:30 Overview of itSMF & the Egyptian Chapter (Rania Al-Maghraby)

10:30 – 11:00    Introduction to ITIL Service Management (Ahmed Taha)
11:00 – 12:30    ITIL Service Strategy, Service Design (Ahmed Taha)
12:30 – 01:30    Lunch & Prayer Break
01:30 – 04:00    ITIL Service Transition, Service Operation, and Continual Service Improvement (Ahmed Taha)

Attendance in this event is for free (restricted to registrants). Event materials will be made available after the event to members through the Library (Members Only) section at our website. This event will be accompanied by book sale.