We are organizing a new FREE webinar titled "Service Desk – Future Insights". It will be held on Thursday, Feb. 5th, 2015, at 06:00 - 07:00 PM Egypt time (GMT+2 / Makkah -1).

The speaker is Mr. Ahmed Gad, ITIL, ISO 27001. (Registered Member)

Ahmed comes from an infrastructure and Security background. He has over 15 years experience in related fields. He has experience in E-Gov projects. He was delegated by MSAD as a researcher in formulating E-Gov documents of standards. He was performing consultation and training activities for other government delegates (Syria and Iraq). He has experience in Software Quality and Testing methodologies. He was working in major projects.

Subject:

As an IT service provider, you understand that information can provide a powerful strategic advantage. In order to ensure the proper mechanisms are in place for information collected, analyzed, produced and distributed seamlessly, many IT service providers implement a service desk. A service desk acts as the main point of contact for any  IT related questions. Unlike a help desk that clients can call when they are having problems with their IT services, service desk personnel monitor and manage each layer of client service from beginning to end.Any discussion of the future of the service desk would be incomplete without a look at the technology that we might be using and what it will enable us to achieve. This presentation will explain different approaches of the next-generation Service Desk namely SD 2.0 (or in some cases, SD 2017 referring to Year 2017).

For more information and to register to attend the event, go to the event page at our website.