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12th Annual Conference

12th Annual ConferenceEvent Title: 12th Annual Conference

Organizer: EAITSM Inc.

Location: Online Virtual Conference

Time: Monday, December 7th, 2020 (rescheduled from Oct. 5th)

Attendees: Regional and global IT community members

Registration Types:

Registration is open according to the following categories:


Fees *
·        Free for everybody
(including marketing materials and speaker session)
Egyptian Companies: 1,500 L.E.
Non-Egyptian Companies: $150
·        20% discount for member companies



All attendees who are active throughout the conference day will be entered in a drawing to win a

Gift Card of $10 from our Bookstore


* Received fees is not refundable under any circumstances.



Call for Papers:


Call for papers for the 12th Annual Conference is open from now and according to the below schedule:
- Abstract submission deadline: April 30, 2020 June 30, 2020
- Notification of Acceptance: May 15, 2020 July 15, 2020
- Full paper submission deadline: August 15, 2020
- Power point presentation submission deadline: September 15, 2020
Abstracts should be submitted to: events [at] eaitsm [dot] org. Topics are restricted to IT Service Management related subjects.
Please use the following templates in your submissions: paper template - presentation template.

Conference Agenda:


[Video recordings are available until end of December 2020]

09:00 AM – 09:20 AM

Waiting Attendees

09:20 AM – 09:30 AM



Ms. Rania Al-Maghraby

Founder & General Manager


09:30 AM – 10:00 AM


Exhibitors Showcase - ManageEngine

"How ServiceDesk Plus can make your ITSM Wholesome"


Watch Recording


10:00 AM – 10:45 AM


"Session on Cyber Security in the Middle East"

Eng. Mohannad AlKalash,




Read AbstractWatch Recording


10:45 AM – 11:15 AM


Exhibitors Showcase - CLS Learning Solutions

"CLS Learning Solutions Portfolio - Training Businesses and People since 1995"


Watch Recording


11:15 AM – 12:00 PM


"The Evolution of Service Automation from Efficiency to Effectiveness"

Eng. Mohammed Al-Arabi,
Co-founder and Managing Partner,
Nexus Academy,



Read AbstractWatch Recording


12:00 PM – 12:15 PM


Exhibitors Showcase - ClouDesk

"Multi-Cloud Approach"


Watch Recording


12:15 PM – 12:20 PM




Exhibitors package includes the following benefits:

  • Logos will be shown on slides with short backgrounds about the exhibitor services and products. These will be shown in the opening, in breaks, and in the closure slots.
  • Permanent placement of logos under this section of the conference page as well.
  • Showcase session to provide informative talks about the company's offerings related to the IT Service Management discipline.

To register as an exhibitor, please fill in the form below. Exhibition fees are included in the fees table under the Registration Types section of this page. For any inquiries, please contact us.


ClouDesk Inc.

CLS Learning Solutions

Your Logo Here


Proceedings of this conference papers and presentations are distributed through the following channels:


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