“Design and implementation of a new IT Service Management framework”

Dr. Tanovic Anel, dipl.ing.el.
BH Telecom Sarajevo – Specialist for information systems,
ATIA Consulting – CEO and Consultant,
University of Sarajevo – Professor and Researcher,
Bosnia and Herzegovina

Paper | Presentation

“Information management - the weakest link in your value chain?”

Mr. Mark Smalley,
IT Paradigmologist at the ASL BiSL Foundation,
Netherlands

Presentation

“Cloud Computing & The Internet of Things”

Prof. Dr. Hany H. Ammar, Professor,
LANE Department of Computer Science and Electrical Engineering, West Virginia University, Morgantown, West Virginia,
USA / Egypt

Presentation

“IT Governance using COBIT” (Presentation in Arabic)

Mr. Aqel M. Aqel, CISA, MBA,
CISA Coordinator & research director,
ISACA Riyadh chapter,
Saudi Arabia

Paper | Presentation