2015

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The following are the papers and presentations published in the Seventh Annual Conference held on October 3rd, 2015, virtually online cloud-based. Visit the conference page at our website.

 

 

 

“Kill DevOps - Go Outside-In-Ops. And kill that too”

 

Mr. Mark Smalley
IT Paradigmologist at the ASL BiSL Foundation,
Netherlands

 

Paper | Presentation

 

 

“ADD: New ITIL Consultancy Delivery Approach”

 

Mr. Mohamed Zohair,
Riyadh Chapter President - ServiceManagers.org,
Saudi Arabia

 

Presentation

 

 

“Collaboration Change Management Service”

 

Dr. Morcous M. Yassa Massoud, PhD
Consultant, Strategic Business and Technology Intelligence
Egypt

 

Paper | Presentation

 

 

“Navigating the Sea of Metrics to Improve Service Delivery”

 

Dr. Mr. Ryan Ogilvie,
Blackfriar Consulting inc.,
Canada

 

Paper | Presentation

 

 

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