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The
following are the papers and presentations published in the Third Annual
Conference held on October 1st, 2011, at Imperial Nile Cruise,
Zamalek, Cairo, Egypt. Visit the
conference page at our website.
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“ITIL V3 Implementation in the Corporate Environment, The Saudi Aramco
Experience”
Mr.
Adel Hamdan, ITIL Expert,
ITIL
Implementation Project, Business Process Optimization Group, IT/IP&TPD/Demand
Management Div., Saudi Aramco, Kingdom of Saudi Arabia
Paper |
Presentation
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“ITSM Toolkit - It is not ITIL Only”
Mr.
Ahmed Al-Hadidi, MBA, ITIL, PRINCE2, SSGB,
Manager, Unified Service Desk, iTS for Information Systems Management,
Egypt
Presentation
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“Research in IT Service Management”
Ms.
Sandra Whittleston,
Senior Lecturer in IT Service Management, Northampton Business School, The
University of Northampton, UK
Presentation
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“ITO Business Transformation Model (from Staff Augmentation to Full Fledge
Managed Services)”
Mr.
Mohamed Wahb Rashed, MBA, PMP, ITIL Expert,
Services Transition Manager, iTS for Information Systems Management, Egypt
Paper |
Presentation
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“CMMI® - SVC… Insights & Beyond”
Ms.
Samar El-Shazly,
QA
Section Head, TE Data, Egypt
Presentation
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