By answering the questions of last month's edition of the monthly competition, we rolled the dice and got "6" moves. The current state of the board is as shown below. Our token is now on a cell that allows us to earn a yellow gadget, which we will do after successfully answering this month's questions.

The new set of questions for May edition of the monthly competition are the following:

1. With whom would an IT organization sign an Operational Level Agreement?
2. What does the acronym SDP stand for?
3. What is the name given to a problem with an identified root cause and a workaround?
4. What is the disadvantage of oversizing IT capacity compared to demand?
5. What concept concerns the evaluation of how quickly an incident must be resolved?
6. Are CAB members always the same people?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free online subscription for 1 year to our Annual Conference Proceedings CD - 2015 Edition.

Last month's answers:

1. Is the virtual Service Desk recognized as a type of Service Desk? Yes (with Local or Central)
2. What does the accronym CAB stand for? Change Advisory Board
3. Is it possible to write an SLA for a single service? Yes
4. What do you call the ability of a third party supplier to guarantee service availability? Serviceability
5. Where are the security requirements agreed between the customers and service provider defined? In the security section of the SLA
6. What does the acronym SKMS stand for? Service Knowledge Management System