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ITSM Glossary of Terms:
ITSM-unified-glossaryThis glossary of terms is a unified reference of IT Service Management related terms from various frameworks in the field. The glossary provides collection of more than 1000 terms in more than 170 pages from frameworks including ITIL, CMMI-SVC, TOGAF, and ISACA standards. The glossary facilitates cross-reference among all of these frameworks, along with the Arabic translations of these terms and their descriptions.

The book is published in July 2015. It is provided as PDF softcopy, under digital rights protection, downloadable from within Adobe Digital Editions. Read the book on any device, up to 6 different devices, for the same user AdobeID. Compatible with all types of digital devices.

How to read the book:
  • Create an Adobe ID through Adobe website (if you don't have one already)
  • Download and install Adobe Digital Editions application from Adobe website (if not installed already)
  • Download the book using the link sent to you from us
  • Open the downloaded file using Adobe Digital Editions, and your book will start downloading
  • Now the book is ready for you to read from within the Adobe Digital Editions application, and you can share the book on a maximum of 6 different devices authorized by the same Adobe ID

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