Dear Community Members and Industry Partners,

We are pleased to announce that work is now underway on an updated edition of our Unified ITSM Glossary, a key reference that has already been adopted and cited by international organizations, including the United Nations ESCWA. This recognition reinforces the glossary’s value and its impact on supporting high-quality Arabic IT terminology across the region.

The new edition will include expanded terminology, modern frameworks, cloud and digital-transformation concepts, enhanced Arabic translations, and additional authoritative references.

Update Plan (Summary)

• Integrating new terminology from ITIL, ISO standards, COBIT, DevOps, Cloud, and Cybersecurity

• Enhancing Arabic translation consistency based on regional and international linguistic references

• Adding new cross-industry references and modern definitions

• Publishing the updated version free of charge for the public community

As part of this initiative, we are opening the door for sponsorship opportunities. Several sponsors have already expressed interest, and we invite organizations to join and support the next edition of this impactful resource.

Sponsorship Benefits

• Your organization will be officially mentioned as a sponsor in the final published glossary

• Visibility to thousands of ITSM professionals and institutions across the region

• Alignment with a respected, internationally adopted reference serving the Arabic-speaking IT community

• Option for exclusive sponsorship – organizations interested in exclusivity may contact us directly to discuss availability

Your sponsorship will help accelerate development, expand research coverage, and ensure the continued availability of a trusted, standardized Arabic ITSM reference.

For sponsorship inquiries, please reach out to us at any time.

Together, we can empower and elevate the Arabic ITSM community!