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Freshworks webinar: Re-imagining IT Self-service for the best employee experience

We are organizing a new webinar with DMWorld company on Freshworks systems for IT management systems, with the title "Re-imagining IT Self-service for the best employee experience".

Date and Time: Wed. Aug. 10th 2022 @ 09:00 - 11:00 AM Egypt Time / 10:00 AM - 12:00 PM GST


Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on August 10th at 10:00AM UAE Time. We bring you experts & practitioner to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.

Key Learnings:
  • How (and why) traditional IT self-service portals have failed to deliver the expected benefits. 
  • The continued importance of self-service within digitally enabled organizations
  • How new smart technologies offer a better alternative to self-service portals 
  • Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.



See Details on Event Page


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