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» News » New Webinar: Service Desk Tutorial - Introduction


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For companies in the IT industry around the Middle East North Africa region, which of the following is the most attractive benefit to join company membership with us?
	Free passes to attend regional partner events
	Promotional posts on our social media channels featuring the company offerings
	Hosted webinars to public community showcasing company offerings
	Listing the company logo with link and description on our members page as a community activist company

News:

New Webinar: Service Desk Tutorial - Introduction
2016-07-20

This is the first part of a 4-episode tutorial on Service Desk. In this introduction part, we will discuss what is a Service Desk, what is the difference between various units providing customer service, and what is the importance and impact of the Service Desk in any organization. Following episodes will address setting up the Service Desk, operating the Service Desk, and evaluating and improving the Service Desk. The presentation will be in English with the speaker commentary in Arabic.