New Webinar: How to organize your ServiceDesk to deliver quality services? (English) 2015-08-27
This webinar discusses the Service Desk function in the IT Service Provider organization, and how it supports delivery of service to customers and users. We will explain various organization structures and roles of the Service Desk, and how this function is involved in performing the various processes related to IT Service Management. We will highlight the Service Desk importance in interfacing with the customers. The presentation will be in English.