The purpose of this webinar is to explore the critical success factors for implementing and effective and efficient Problem Management process. We will look at each of the common critical success factors defined for this process, and the associated KPIs to measure achievement of each, and how they can be used for continual improvement of the process. The discussion is mainly targeted to IT service provider organizations and how they can implement these practices. The presentation will be in Arabic and English, with the speaker commentary in Arabic.

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