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» News » Free Webinar: Getting Incident and Problem Management Right (Arabic)


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Free Webinar: Getting Incident and Problem Management Right (Arabic)
2013-09-18

This webinar will cover the subject of Incident and Problem Management based on ITIL framework for IT Service Management. We will define incidents and problems, see how to categorize them, the several activities to deal with incidents and problems, and the supporting systems and techniques. The discussion is mainly targeted to IT service provider organizations and how they can implement these practices. The presentation will be in English with the speaker commentary in Arabic.