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» News » Free Webinar: Getting Incident and Problem Management Right (Arabic)


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For companies in the IT industry around the Middle East North Africa region, which of the following is the most attractive benefit to join company membership with us?
	Free passes to attend regional partner events
	Promotional posts on our social media channels featuring the company offerings
	Hosted webinars to public community showcasing company offerings
	Listing the company logo with link and description on our members page as a community activist company

News:

Free Webinar: Getting Incident and Problem Management Right (Arabic)
2013-09-18

This webinar will cover the subject of Incident and Problem Management based on ITIL framework for IT Service Management. We will define incidents and problems, see how to categorize them, the several activities to deal with incidents and problems, and the supporting systems and techniques. The discussion is mainly targeted to IT service provider organizations and how they can implement these practices. The presentation will be in English with the speaker commentary in Arabic.