Event Title: ServiceNow Webinar - Problem Management
Organizers: Quintica / ServiceNow
Time:Thu. Jun. 24, 2021 @ 11:00 AM Egypt Time / 01:00 PM GST
Attendees:IT professionals and executives around the region
Problem management is a process that is meant to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. The objective of Problem Management is to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of Incidents related to these errors. In this session, you will learn how to raise a problem ticket and how to seek the root cause of incidents and document them in order to initiate actions accordingly. The session will also include a live demo.