Time:Thu. May 20, 2021 @ 11:00 AM Egypt Time / 01:00 PM GST
Attendees:IT professionals and executives around the region
Incident management is one of the fundamental ITIL processes which aim to restore normal services operation as quickly as possible after interruptions occur in order to minimize the impact on business operations thus ensuring the best possible levels of service quality and availability. In this session, you will learn the basics of incident management, its components, the different roles and responsibilities involved, and how the whole incident workflow works end-to-end. The session will also include a live demo.