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Eighth Annual Conference

online virtual conferenceEvent Title: Eighth Annual Conference

Organizer: EAITSM Inc.

Location: Online Virtual Conference

Time: Sunday, October 2nd, 2016

Attendees: Regional and global IT community members

Registration Types:

Registration is open according to the following categories:


Fees *
·        Free for everybody
(including marketing materials and speaker session)
Egyptian Companies: 300 L.E.
Non-Egyptian Companies: $150
·        20% discount for member companies

Registration form is available below (registration closed). Connection information to join the conference will be sent to confirmed attendees one day before the event.


* Received fees is not refundable under any circumstances.


Special Draw for this year's conference: participate as a speaker or register to attend for free, and enter a draw for getting a free pass to Gitex Dubai this year. Tickets won will be received from us onsite in the exhibition. All attendees who have showed up during our conference are eligible to win in this draw.



Call for Papers:


Call for papers for the Eighth Annual Conference is open from now and according to the below schedule:
- Full paper submission deadline: August, 15, 2016
- Power point presentation submission deadline: September, 15, 2016
Abstracts should be submitted to: events [at] eaitsm [dot] org. Topics are restricted to IT Service Management related subjects.

Conference Agenda:

 Recordings are available for watching until Oct. 29th.

09:00 AM – 09:20 AM

Waiting Attendees

09:20 AM – 09:30 AM



Ms. Rania Al-Maghraby

Founder & General Manager


Watch Recording (Arabic - 00:12:13)


09:30 AM – 09:45 AM

Exhibitors Showcase - Gitex - Watch Recording (Arabic - 00:05:57)

09:45 AM – 10:30 AM


"Book Overview: ITIL Adoption Step by Step"

Mr. Ayman Essmat,
ICT Services Manager at NSW Health,


Read AbstractWatch Recording (Arabic - 00:37:26)


10:30 AM – 11:15 AM


"Challenges in ERP implementation"

 Dr. Maha Nassar,

General Manager,

Jupiter 2000,




Read AbstractWatch Recording (Arabic - 00:43:46)


11:15 AM – 12:00 PM


"Collaboration Network Organization Construction Framework"

Dr. Morcous M. Yassa Massoud, PhD
Consultant, Strategic Business and Technology Intelligence



Read AbstractWatch Recording (Arabic - 00:42:07)


12:00 PM – 12:15 PM

Exhibitors Showcase - Call for Authors - Watch Recording (Arabic - 00:13:54)

12:15 PM – 12:45 PM

Break, Prayer Time & Online Networking

12:45 PM – 01:30 PM


"Top Tips for Problem Management"

Mr. Ryan Ogilvie,
Blackfriar Consulting inc.,


Read AbstractWatch Recording (English - 00:42:16)


01:30 PM – 02:15 PM


"Increase Values your ITSM tools can deliver by using IT4IT – Step 1 to Transform your IT"

Mr. Sukumar Daniel,

CEO and Principal Architect,

Action Research Foundation,



Read AbstractWatch Recording (English - 00:47:38)


02:15 PM – 02:30 PM

Exhibitors Showcase - Unified Glossary - Watch Recording (Arabic - 00:05:43)

02:30 PM – 02:35 PM




Exhibitors package includes the following benefits:

  • Logos will be shown in separate slides for each company with short backgrounds about its services and products. These will be shown in the openning, in breaks, and in the closure slots.
  • Logos will also be posted under this section of the conference page as well.
  • Speaker slot for a representative from the exbibitor organization to talk about their experience in IT service management as a provider or consumer.

Please contact us for your exhibitor registration. Exhibition fees are included in the fees table under the Registration Types section of this page.



Proceedings of this conference papers and presentations are distributed through the following channels:


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