Call Center Transformation Forum is the only program in East Africa, purely focused on Call Center Transformation this year. A host Call Center industry leaders from across the East African region will converge in this Forum to discuss on bringing about World-Class Call Centers across the East Africa region.
Whether it's empowering customers with improved technology and cost, learning ways to better the recruitment and retention of employees in the organization, understanding new avenues of organizational optimization, project management or combating infrastructure and connectivity issues, Call center Transformation Forum is covering most of the common critical issues that are being faced across the East African region in a robust manner.
Achieving Call Center Excellence in East Africa
Getting the right recipe for Success: Technology & HR
Flexing your Operational Muscle Technology : The key differentiators for better Customer Experience