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» News » Freshworks webinar: Re-imagining IT Self-service for the best employee experience


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Which of the following patterns of events is preferred and easier to attend for you?
	Online virtual several hours multi-session conference
	Several standalone webinars for around one hour on different dates, for example monthly
	Physical full day conferences in actual places that require physical presence
	Not able to attend events in real time, and preferring to watch recordings

News:

Freshworks webinar: Re-imagining IT Self-service for the best employee experience
2022-07-18

We are organizing a new webinar with DMWorld company on Freshworks systems for IT management systems, with the title "Re-imagining IT Self-service for the best employee experience".

Date and Time: Wed. Aug. 10th 2022 @ 09:00 - 11:00 AM Egypt Time / 10:00 AM - 12:00 PM GST

Description:

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on August 10th at 10:00AM UAE Time. We bring you experts & practitioner to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.

Key Learnings:

How (and why) traditional IT self-service portals have failed to deliver the expected benefits.
The continued importance of self-service within digitally enabled organizations
How new smart technologies offer a better alternative to self-service portals
Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.