By answering the questions of last month's edition of the monthly competition, we rolled the die and got "3" moves. We are now is a cell that allows us to earn a blue gadget. The current state of the board is as shown below.

The new set of questions for January edition of the monthly competition are the following:

1. Is Operational Escalation a type of escalation within Incident Management?
2. What does the acronym CI stand for?
3. Which Service Operation process is strongly linked to Information Security Management?
4. Which process informs customers regarding the security levels of the services provided by IT?
5. Where must all authorized software versions be stored?
6. Where must all the information concerning configurtion items be listed?

Help us move our token further. Send your answers to this month's questions through the contact us form.

This month's prize is: Free online subscription to our Annual Conference Proceedings CD - 2016 Edition.

Last month's model answers:

1. What does the acronym SLR stand for? Service Level Requirements
2. Which security norm is a standard requirement? ISO 27001 or ISO 17799? ISO 27001
3. Which stage of the service lifecycle describes Change Management, Release and Deployment Management, and SACM? Service Transition
4. Can several IT departments be involved in the same process? Yes
5. What term is used to describe the ability to maintain or restore services to normal operation? Maintainability
6. Which process includes evaluating the cost of the unavailability of an IT service? Availability Management