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Freshworks webinar: Re-imagining IT Self-service for the best employee experience


Freshworks DMWorldEvent Title: Freshworks webinar: Re-imagining IT Self-service for the best employee experience

Organizers: Freshworks / DM World

Location: Online Webinar

Time: Wed. Aug. 10th 2022 @ 08:00 - 10:00 AM Egypt Time / 10:00 AM - 12:00 PM GST

Attendees: IT professionals and executives around the region


Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on August 10th at 10:00AM UAE Time. We bring you experts & practitioner to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.
Key Learnings:
  • How (and why) traditional IT self-service portals have failed to deliver the expected benefits. 
  • The continued importance of self-service within digitally enabled organizations
  • How new smart technologies offer a better alternative to self-service portals 
  • Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.  
Short Bio of Freshworks:
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media. For more information visit https://www.freshworks.com.
Speaker: Pranav Balasubramanian, Lead - Solution Engineer at Freshworks
Live streaming link: https://youtu.be/Rhq30X9pAIw



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