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11th Annual Conference

11th Annual ConferenceEvent Title: 11th Annual Conference

Organizer: EAITSM Inc.

Location: Online Virtual Conference

Time: Monday, December 9th, 2019 (rescheduled from Oct. 7th)

Attendees: Regional and global IT community members

Registration Types:

Registration will be open according to the following categories:


Fees *
·        Free for everybody
(including marketing materials and speaker session)
Egyptian Companies: 1,500 L.E.
Non-Egyptian Companies: $150
·        20% discount for member companies

Registration is available through the registration form below.


All attendees who are active throughout the conference day will be entered in a drawing to win a

Gift Card of $10 from our Bookstore


* Received fees is not refundable under any circumstances.



Call for Papers:


Call for papers for the 11th Annual Conference is open from now and according to the below schedule:
- Abstract submission deadline: April 30, 2019 extended to Jun. 30, 2019
- Notification of Acceptance: May 15, 2019 extended to Jul. 31, 2019
- Full paper submission deadline: August 15, 2019
- Power point presentation submission deadline: September 15, 2019
Abstracts should be submitted to: events [at] eaitsm [dot] org. Topics are restricted to IT Service Management related subjects.
Please use the following templates in your submissions: paper template - presentation template.

Conference Agenda:


09:00 AM – 09:20 AM

Waiting Attendees

09:20 AM – 09:30 AM



Ms. Rania Al-Maghraby

Founder & General Manager


09:30 AM – 09:45 AM

Exhibitors Showcase - ManageEngine

09:45 AM – 10:30 AM


"ITIL4 Updates Overview"

Ms. Rania Al-Maghraby,
Owner & General Manager,
OneWayForward Inc.,



Read Abstract | Watch Recording


10:30 AM – 11:15 AM


"Innovative handling for international e-commerce"

Eng. Mohammed Al-Arabi,
Co-founder and Managing Partner,
Nexus Academy,



Read Abstract | Watch Recording


11:15 AM – 12:00 PM


"The transformation to hybrid service delivery model"

Eng. Ayman Essmat,
ICT Service Manager,

NSW Health,



Read Abstract | Watch Recording


12:00 PM – 12:15 PM

Exhibitors Showcase - ITSM Mind Jogger Game App

12:15 PM – 12:45 PM

Break, Prayer Time & Online Networking

12:45 PM – 01:30 PM





01:30 PM – 02:15 PM




02:15 PM – 02:30 PM

Exhibitors Showcase -  ClouDesk Inc.

02:30 PM – 02:35 PM




Exhibitors package includes the following benefits:

  • Logos will be shown on slides with short backgrounds about the exhibitor services and products. These will be shown in the opening, in breaks, and in the closure slots.
  • Permanent placement of logos under this section of the conference page as well.
  • Showcase session to provide informative talks about the company experience and contribution to the IT Service Management discipline.

To register as an exhibitor, please fill in the form below. Exhibition fees are included in the fees table under the Registration Types section of this page. For any inquiries, please contact us.


ClouDesk Inc.

Your Logo Here


Proceedings of this conference papers and presentations are distributed through the following channels:


Event (11th Annual Conference) Registration

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